by Beth | May 30, 2018 | Attitude, Company Culture, Leadership
My daughter, Katy, had exactly one week left to finish her Junior year of high school. As you can well imagine, she was in a mad panic about how she was going to get everything done. She had 4 papers due that week, 6 tests, 2 group projects, teacher gifts, cheerleading obligations as the head cheerleader for next year, graduation gifts for her friends, and she promised to make cupcakes for her friend, Nick’s graduation party. For someone who is uber organized and always has a to-do list a mile long, this was still a ton of work to be done!
Completely overwhelmed with the amount of things to do, one night, she just completely lost it and started crying, worried that she wouldn’t get it all done in time. Once she got it out of her system, she rallied, and finished the work that she needed to get done.
So, what happens when this occurs to your staff at work? Here are some things that you can do to help your staff get through a stressful time of year, and/or a huge project that must be completed:
- In the moment, remind your staff that this short term, and it won’t last forever.
- Have very clear expectations about what needs to be accomplished.
- Help your staff prioritize their duties, so that they know how to get the work done.
- Make a plan to celebrate when this period is complete: have a party, give your people an extra day off or plan an outing of some kind.
- Encourage exercise, breaks and healthy eating.
- Have snacks. “We never meet unless we eat!” is a great mantra in general.
- Take a group walk over the lunch hour.
- And finally, show your gratitude for their dedication. Say thank you. Often.
Katy ended her school year with grace and style and outstanding grades. I couldn’t be more proud of her than I am right now. We all get overwhelmed. We can only hope to have as much grace as this beautiful teenager.
by Beth | Jun 6, 2017 | Adventures in Interviewing, Attitude, Employee Hiring, Interview Process
Did you know that Colorado currently has the lowest unemployment rate in over 40 years? This is very good news! Having lots of people with jobs is something to celebrate. However, it can make for a very long recruiting process. If you are hiring, this is the time that you can make fear-based mistakes, so here are 3 tips to keep you calm and focused while you are searching for your amazing hire.
- Create your Ideal List and stick to it. Regardless of the unemployment rate, employers needing to fill a position feel the pressure of urgency – hurry up already and just find someone! But rushing a hiring decision rarely, if ever, results in a good hire. Envision the employee you really want and stick to your vision, even when you feel that pressure. Read over your Ideal List. Get excited over how much better things will be when you find your great hire, and then read your Ideal list again!
- Get creative and thorough with your outreach. You never know where your great hire will be found, so make sure you’re looking everywhere you can. Utilize the network of people you know – talk to your neighbors, your friends, your children’s friends’ parents… everyone. Also, make sure that your message appears everywhere online, not only in the networks you yourself frequent. For instance, people who regularly use Facebook might post their message there, but they’ll never reach the ideal candidate who doesn’t log on to Facebook but who regularly uses Craigslist. Your outreach should be as large as possible, and may include some unconventional methods: I talked to one employer who leaves her business card with people that she thinks will be good hires.
- Check your brand online. Jobseekers will research you and your company, and if they see negative information they will be less likely to apply. When is the last time you’ve done a Google search on your company, or checked what Glassdoor and Amazon say about your company? Make sure you know what potential candidates are seeing about you.
Yes, in a market with low unemployment, finding your ideal candidate may take longer than it might under different circumstances. However, keep in mind that even under the best of circumstances, finding your ideal candidate will seem to you like it takes forever! Regardless, it’s a stressful situation, but be comforted in knowing that every other company is in the same boat; let them be the ones who buckle under the fear and stress and make impulsive and costly hiring mistakes. Stay calm, stay focused and hang in there!
by Beth | Nov 18, 2016 | Attitude, Company Culture, Employee Retention, Good Management, Leadership
In my early 20’s, I worked as a manager in a retail store, and one of my co-workers was a middle aged woman with three children. After working there for some time, her husband was offered not only his dream job, but also the opportunity to move back to California near both of their families. It was a perfect fit for everyone, and my co-worker and her family were beyond ecstatic.
Our boss, however, was less than thrilled. Rather than share in her excitement, she was furious at my co-worker for leaving the organization. “How could you possibly leave me now?! I depend on you!” This woman gave my co-worker the silent treatment for the remaining 2 weeks of her notice. On her last day, my co-worker hugged me tight and told me, “Don’t stay here for much longer. This is a toxic place to work.”
During that time, I learned one small lesson of what NOT to do as a boss.
I made a vow that when my staff turned in their notices, I would handle it differently. I would tell them how happy I was for their new opportunity and I would ask them how I could help them leave on a good note, with the door left open for the future. Most of all, I would thank them for their service to my business. This commitment to my staff even as they were leaving my employment has served me well in countless ways, not the least of which is the fact that allowing someone to exit on a good note feels good to all parties: you, them, their co-workers, your clients, etc.
Everyone has had a bad boss. Not all bad bosses stay bad bosses; in the case of my former boss, she was under extreme stress at the time, so her behavior had a lot to do with that. (In fact, the business ended up closing several years later.) Today, she and I are on great terms, and I adore her.
Tell me what lessons you learned from your bad boss! Inquiring minds want to know…
by Beth | Oct 17, 2016 | Attitude, Lifestyle
For various reasons, I have driven across Kansas several times in the last 3 months. Holy cow, is it boring! Driving east from Colorado on I-70, you soon find yourself with very little to see and even less to do. By the time you get to Hays, Kansas, your entertainment options are limited to the barrage of billboards near the highway or one of the three radio stations within range (two religious and one that plays both kinds of music: country AND western). You are talked out, tired and sick of reading. Internet connection is iffy (at best). There is nothing to see but fields and fields of various grains. You change lanes merely because you need a change of scenery. You contemplate the meaning of “Rock Chalk Jay Hawk”.
You become bored.
And then… something miraculous happens.
Just about the time that I think I am going to pull my hair out one strand at a time, I get an idea. I solve a problem that I have been working on forever or I have a flash of insight into a situation I’ve been frustrated by. I am suddenly inspired about what to do next, and I spend the rest of the trip fleshing out that idea or inspiration.
It. Happens. Every. Time.
In the age of digital media, we don’t allow ourselves to get bored. It’s too easy to distract ourselves with endless TV shows, multiple social media platforms and an infinite number of ways to play solitaire. But we need to be bored: out of boredom comes creativity! When we empty our brains of all our obligations, work, home, family… then and only then are our minds free to move creatively.
The next time you have a problem to solve, drive across Kansas. Leave your phone / TV / computer off for a whole day. Stare at corn fields. Think about the meaning of “Rock Chalk Jay Hawk”. Think about billboards. Think about nothing.
(And if you happen to figure out the whole “Rock Chalk Jay Hawk” thing, come explain it to me when you do.)
Cheers!
by Beth | Sep 1, 2016 | Attitude, Leadership
This week, I have had multiple conversations with several clients on the topic of leadership skills. The most commonly-held “deep dark secret” of those in a leadership role is that they feel to some degree unprepared or inadequate in the skills needed to lead others. As one client put it, “I’m not much of a leader, Beth – I feel like I am winging it all the time!”
Most people currently in a leadership role didn’t start in their industry with the intention of being the boss, they started in their industry in order to do the work that the industry does. Along the way, as they gained experience and were promoted, they found themselves directing and coordinating the efforts of others. Their role has changed, and they feel unprepared for the responsibilities… even after several years in the position! What’s more, they often feel that asking for assistance is a sign of weakness.
Nothing could be further from the truth. No one is skilled at everything, and no one is so good that they can’t benefit from improvement. In fact, a leader is in a unique position to establish a culture of improvement for their organization by honestly and gracefully accepting negative feedback.
I recently read a story of a true leader’s healthy response to such a situation:
“Bob stood up and read his evaluation out loud. It was not pretty. There were lots of problems and weaknesses that his team had identified. He had basically flunked. As the 100 top leaders sat there, listening to Bob read his report, the place was absolutely quiet.
Then Bob said, “I’m going to post this outside my office. Then I’ll be getting to work on following these recommendations and changing how I lead. In three months I’ll be asking my direct reports to evaluate me again, and I’ll also post those results, so you can see my progress.”
He continued, “In these times of change, the only way that this organization, and our jobs, have a chance of surviving, is that we need to make some big changes, quickly. You’ve just seen my personal plan for change. Now I look forward to seeing yours.”
Then Bob walked out of the room. No one said a word.”
Acknowledging shortcomings isn’t easy, but it is the only way to honestly address and improve upon them. Leading by example in this way demonstrates that change is necessary, possible and needed for every member of the organization.
Do you have the courage to fail? More importantly, do you have the courage to fail like Bob?
by Beth | Aug 17, 2016 | Attitude, Employee Hiring, Interview Process
Phyllis Francis represented the United States in the 400 meter race, and she completed her semi-final looking very relaxed. She won both her first round heat and her semifinal heat easily with a time of 50.58 seconds and 50.31 seconds, respectively. When the reporter asked her what she was thinking about during one of the races, she talked about listening to the advice of her coach who said, “Maintain your form and go for the win.”
That concept is deceptively simple, and yet so vitally important in sports… and in hiring as well.
Often, clients want to quit the hiring process before we have completed it. They are tired of interviewing and they just want to hire someone – anyone! The temptation to just stop and say “good enough” is overwhelming!
It is the final portion of the race that is the hardest to accomplish, and yet the most important: The last 5 pounds to lose; the last 10% of rehab on an injury; the last few inches to cross the finish line. “That last interview with yet another candidate when you are totally frustrated” falls into that category. Staying focused on your strategy and following through all the way to the end is the path to victory.
Maintain your form, and go for the win.
You can do it!
