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Boxers versus Briefs

As I sat at the interviewing table looking out the window, a driver in large brand new pickup truck came squealing into the parking lot, veered into a parking spot and slammed on his brakes. He threw open his door, climbed down from the truck and dropped his pants. He was wearing boxers and an undershirt. He removed a collared, button down shirt from a package, threw it over his shoulders, and proceeded to tuck it in, never knowing that he had an audience.  As he ran in the door, apologizing that he was late, I realized this gentleman was our interviewee. He continued to button his shirt throughout the interview, stayed for 5 minutes then declared that he wasn’t interested in this job and left. 

We can really appreciate that he came to the interview to let us know his thoughts on the job. He didn’t just blow off the interview, which shockingly happens a lot. While he at least made an appearance, I doubt it was the appearance he intended. When examining candidates for your open job position, watch for clues in their behavior to tell you the type of employee you will be hiring. This gentleman was a good example of someone who may struggle with organization, time keeping and professional appearance.  

The “Winker”

Last summer, I was knee deep in the interviewing process for one of my clients. We had been through several candidates looking for the perfect A-list player for their team. The last interview of the day looked incredibly promising! The woman who sat across form us was qualified, both technically and culturally. As the candidate began asking her questions, she leaned over and winked at my client!

In my line of work as an interviewer, I see way more sexual inappropriateness from women than I do from men. If you as the employer are uncomfortable in the interview, then you will really be uncomfortable when they are on your payroll, no matter how “qualified” they are.

The Friends and Family Plan

When entrepreneurs first begin their businesses, they often rely on what I call “The Friends & Family Plan”. One client even confessed that he used to get on the phone and call his friends to find out who needs a job and determine how quickly they could start. While he readily admitted that this process was ineffective, he simply did not know how else to hire.

As the business begins to grow, it is critical to evolve out of the thinking that just because you know an individual, does not mean that they will work well with you or your company. While the modicum of trust may ease your mind temporarily, this path often leads to a mis-hire, decreased productivity and a destroyed friendship.

Learning and practicing a well defined interview process in lieu of a friends and family call will contribute to your bottom line and save a few relationships along the way.

“Up in the Air”

In the movie “Up in the Air,” George Clooney remarks “I stereotype. It’s faster.” It may be faster, but it is not 100% predictable. In other words, you cannot predict an employee’s success in their position by stereotyping. I work with business owners and hiring managers every day who use stereotypes to predict employees’ success or failure. I say that for every stereotype that exists and is used to predict behavior, I have a success story to disprove it.

So, which interview method works best to accurately predict the likelihood of success in an employee? The answer may surprise you: just listen.

Don’t talk. Don’t think about the next question you are going to ask. Don’t look at your phone. Don’t clean your finger nails. Don’t tie your shoe. Sit. Focus. And listen. Really hear, observe and absorb what your candidate is telling you. Be entirely present to the moment, and the candidate will tell you if they will be successful in the position with their answers. 

 

Newsletter: The Eeyore Effect

Christopher Robin: “There now. Did I get your tail back on properly, Eeyore? “

Eeyore: “No matter. I’ll most likely lose it again anyway.”

Last month, I interviewed a candidate who was world weary, tired and unhappy. This person had been out of work for a long time in an industry that is rapidly changing. The overall impact was the “Eeyore Effect.”

Christopher Robin and his gang are forever reaching out to help their friend re-attach his tail, but Eeyore shows no appreciation for their efforts. Not only does he not thank Christopher Robin for helping him, he criticizes Christopher’s work. He also puts forth no effort to permanently find a solution to his tail falling off. Has he thought about super glue? Stitches? Duck Tape?

In other words, Eeyore is an energy drainer. He is hard to be around. He has very little enthusiasm for his life, his work, his tail or even his friends. Can you imagine as if you had an employee like this?

Watch for the “Eeyore Effect” while you are interviewing, even if when faced with the world weary, tired and unhappy.

(Thanks to Michelle Barnes for “The Eeyore Effect”)