http://davidpisarra.com/joint-venture-contractual-agreementLast week, I placed a great employee in the right job with a great company, and everyone is really excited. We all remember those moments in the interview process when we wanted to pull our hair out. You have candidates that just don’t show up. You have the candidate that looks right at you and says “WOW! I don’t like doing that type of work.” (True story) You have the potential employee who shows up late with no apology or excuse and then proceeds to interrupt you for the entire interview. UGH! I have had days where I just wanted to bang my head against the interview table over and over… and over again.
And then? When you least expect it, when you think that you will NEVER find the right person EVER…Your dream candidate walks through the door. They are on time, bring extra copies of resumes, references, and homework. They’ve done their research. They ask great questions and bring solutions, and then they end the interview by telling you that this is their dream job. They make it through the entire process and they love the offer.
And the kicker? They can start on Monday.
Every single time I begin an interview process I know that I am in for a roller coaster ride. I am going to laugh, cry, pull my hair out, bang my head on the table, but then… I am going laugh, because I’m so happy for my clients and the candidate that they have found. I feel proud, because we got through the process and it is the right fit for all. Then, I am going to shed a little tear, because the job is over. It is time for me to leave and go work with others, and the process starts all over again. Sniff!
With sweaty palms and a dry cotton mouth, Jane Smith opened the door and walked in. She approached the greeter and requested to meet with a certain person. She checked her hair and makeup in her hand mirror and then tried desperately to calm her nervous stomach. When she looked up, she saw the person that she was meeting, and she took a deep breath. “Here we go,” she thought. Is this a date or a job interview?
On the outside, the excitement of the first meeting, nerves and newness of it all give the interaction of an interview compared to a date an appearance of being the same. Candidates are in a vulnerable state when they walk into a job interview and going on a first date can produce similar feelings of vulnerability. But are they the same?
The largest difference between a date and a job interview is the power of the interviewer over the candidate. The interviewer decides when the interview will take place, its location, time of day, the agenda, whether there will be a second interview, whether the candidate gets the position and whether the candidate receives a “no thank you” for not retaining the position. All of the power sits with the employer. In dating, the 2 people come to the table as equals.
This power difference is why employers struggle with interviewing. They are often as uncomfortable with the power differentiation as the candidate, unsure of how to get around an environment that brings about one individuals desire to please and the others role to choose. Their sole desire is to make a good assessment for their next hire, yet candidates are just telling them what they want to hear. And of course they are! They are trying to find a job and willing to bear sweaty palms!
Listening is the corner stone for conducting a successful interviewing process. I can’t say this often enough. While listening to the candidate to measure integrity and skill set sounds obvious, it is also important for the interviewer to listen to themselves. The voice inside your head will sound the alarm bells if something is not quite right. If there is something worrying you that you can’t articulate, ask for help. Schedule another interview and have someone sit in on it with you. Whatever you do, don’t ignore it! Hiring someone is a big responsibility, so take the time to do it right by listening.
Last Monday, I interviewed 14 people with my clients. Exhausted, my clients looked over at me with wide eyes and said “How do you DO this all day?” Because I love it! I love the interview process, especially when I see my clients light bulbs go off about the process. They get it. They have made a great choice, and they know it. The candidate is also happy because the client is sure of their choice.
I followed up with another client of mine recently. I have helped them hire many people for a variety of different positions. When asked how everyone was doing and the response was “All of our people are great. Thanks for your help!”
So why is the interview process so hard? The largest reason I have seen in my experience is that the interview team is not prepared. A lot of work that must happen long before posting that job ad. Keep in mind:
You can’t get what you want, unless you know what it is.
Your team has to be prepared, understanding who is responsible for the variety of tasks & roles necessary in the interview process.
An interview is an interaction unlike any other in our culture. You can’t just wing it and expect it to work.
So, put in the time upfront to really examine what your ideal candidate looks like and to prepare your team. It will be well worth it in the end. And, when I follow up with you after your next interview process, you too can say “Beth, our people are amazing!”
I ask my clients regularly about their thoughts on a candidate after the initial interview. Usually, I get responses like: “He had a stain on his shirt” and “Did you notice the scuff marks on her shoes?” While I realize that first impressions are often centered on people’s appearances, it may not be a factor in your hiring decision.
I like to probe further and ask about their thoughts on the candidate’s personality. After lots of “Ummm’s” and deer-in-the-headlight looks, they finally come up with comments like: “They were a bit whiny” or “I’m not sure.”
Let me give an example. I interviewed a candidate who complained about his boss, his co-workers in multiple jobs, his company, and his work. Nothing and no one seemed to make him happy. During our interview rap up, I asked the client “So what did you think?” She responded with “His tie was askew.” I questioned further and uncovered that she really wasn’t impressed because she felt he was a whiner and would have difficultly working with him.
The very next candidate that we interviewed walked in well prepared. He presented a list of recommendations, asked well researched questions, and had a great attitude. He recounted how he had come to the business site 3 days before the interview to make sure that he would not get lost on the day of his interview. He said “Even if I don’t get the job, I wanted to tell you my thoughts on how this could be improved.” After he left, I asked my clients this question: “What was he wearing?” No one could remember. They didn’t even remember that he wore glasses! We hired him and he is currently in his third year.
The moral of this story is that when people are WOW’ed by someone, their looks don’t really matter. But when faced with a personality flaw, we often describe it in terms of their appearance, i.e. “The Whiner had an askew tie.” When you are interviewing your candidates, remember to listen to their words and pay attention to their use of language and their preparedness. These qualities are much more indicative of their performance than their appearance.
What is it about interviewing that makes people think they can do it without having been taught? When I mention that I am an interviewer, someone will invariably say to me “I am a great interviewer.” “How did you learn to be a good interviewer”, I ask.” “Oh, I am a great people person.” As if that has something to do with it. Interviewing candidates is a skill set. It is not genetic. You aren’t just born into the world knowing how to interview. But the good news is that you can be taught once you let go of the idea that you are good at it instinctively.
Last week, I placed a great employee in the right job with a great company, and everyone is really excited. We all remember those moments in the interview process when we wanted to pull our hair out. You have candidates that just don’t show up. You have the candidate that looks right at you and says “WOW! I don’t like doing that type of work.” (True story) You have the potential employee who shows up late with no apology or excuse and then proceeds to interrupt you for the entire interview. UGH! I have had days where I just wanted to bang my head against the interview table over and over… and over again.
