Creating your Ideal Candidate list
You can’t have what you want unless you know what it is… and nowhere is this concept more important than in your hiring process. Here, I discuss just what that looks like, and the difference that makes:
What did your bad boss teach you?
In my early 20’s, I worked as a manager in a retail store, and one of my co-workers was a middle aged woman with three children. After working there for some time, her husband was offered not only his dream job, but also the opportunity to move back to California near both of their families. It was a perfect fit for everyone, and my co-worker and her family were beyond ecstatic.
Our boss, however, was less than thrilled. Rather than share in her excitement, she was furious at my co-worker for leaving the organization. “How could you possibly leave me now?! I depend on you!” This woman gave my co-worker the silent treatment for the remaining 2 weeks of her notice. On her last day, my co-worker hugged me tight and told me, “Don’t stay here for much longer. This is a toxic place to work.”During that time, I learned one small lesson of what NOT to do as a boss.
I made a vow that when my staff turned in their notices, I would handle it differently. I would tell them how happy I was for their new opportunity and I would ask them how I could help them leave on a good note, with the door left open for the future. Most of all, I would thank them for their service to my business. This commitment to my staff even as they were leaving my employment has served me well in countless ways, not the least of which is the fact that allowing someone to exit on a good note feels good to all parties: you, them, their co-workers, your clients, etc.
Everyone has had a bad boss. Not all bad bosses stay bad bosses; in the case of my former boss, she was under extreme stress at the time, so her behavior had a lot to do with that. (In fact, the business ended up closing several years later.) Today, she and I are on great terms, and I adore her.
Tell me what lessons you learned from your bad boss! Inquiring minds want to know…
Kansas, Tornadoes and Wells Fargo (Oh My!)
On our last road trip across Kansas, we had been driving for hours under blue skies, with temperatures in the 70s and no wind. Suddenly, the only radio station within reception range broke into the broadcast with a tornado warning. Tornado warning? There wasn’t a cloud in the sky! What are they talking about? There must be some mistake.
Faster than I thought possible, the black clouds rolled in. The rain came down so hard that it was difficult to see the road ahead. The wind picked up dramatically, and off to the right we saw the tornado. (Randy took this photo from our car as we raced across I-70.) Then, as quickly as it started… it was over. Luckily, there was very little damage, but I will never look at Kansas the same way again.
The tornado seemed to come out of nowhere… but in retrospect, it didn’t. We had warnings; we just didn’t listen to them.
A similar situation happens to businesses more often than they care to admit. In fact, this is almost exactly what happened to Wells Fargo bank. The sales quota scandal didn’t come out of nowhere. There were multiple warnings to HR, to managers, to the Executive Team… and every warning was ignored. The cost – both monetarily and to their firm’s reputation – has been and will continue to be astronomical.
If you hear rumors or whispers of something going on in your business that doesn’t seem right, know that those are usually the tip of the iceberg. It is almost always far bigger than you are aware of, and you must heed those warnings quickly.
It is the only way to avoid your business being swept up by a tornado.
Have a problem to solve? Drive across Kansas.
For various reasons, I have driven across Kansas several times in the last 3 months. Holy cow, is it boring! Driving east from Colorado on I-70, you soon find yourself with very little to see and even less to do. By the time you get to Hays, Kansas, your entertainment options are limited to the barrage of billboards near the highway or one of the three radio stations within range (two religious and one that plays both kinds of music: country AND western). You are talked out, tired and sick of reading. Internet connection is iffy (at best). There is nothing to see but fields and fields of various grains. You change lanes merely because you need a change of scenery. You contemplate the meaning of “Rock Chalk Jay Hawk”.
You become bored.
And then… something miraculous happens.
Just about the time that I think I am going to pull my hair out one strand at a time, I get an idea. I solve a problem that I have been working on forever or I have a flash of insight into a situation I’ve been frustrated by. I am suddenly inspired about what to do next, and I spend the rest of the trip fleshing out that idea or inspiration.
It. Happens. Every. Time.
In the age of digital media, we don’t allow ourselves to get bored. It’s too easy to distract ourselves with endless TV shows, multiple social media platforms and an infinite number of ways to play solitaire. But we need to be bored: out of boredom comes creativity! When we empty our brains of all our obligations, work, home, family… then and only then are our minds free to move creatively.
The next time you have a problem to solve, drive across Kansas. Leave your phone / TV / computer off for a whole day. Stare at corn fields. Think about the meaning of “Rock Chalk Jay Hawk”. Think about billboards. Think about nothing.
(And if you happen to figure out the whole “Rock Chalk Jay Hawk” thing, come explain it to me when you do.)
Cheers!
Crabby Employees? It’s the Crab Effect
Have you ever seen a bunch of live crabs put into a bowl? They crawl on top of each other to get out, and the crab on top is pulled down by the others. Ultimately, there is so much fighting for the top position that the crabs just wear themselves out. What a crabby bunch. (Pun intended)
So what do you do when you have your own bunch of crabby employees?
Whatever you do, don’t be a crab back at them – it’s the equivalent of that crab bowl, with everyone stepping on everyone else. In other words, quit complaining! This is the moment when you need to be the leader and help elevate everyone’s mood and energy level.
Here are a few suggestions:
Bring Legos to a Staff Meeting: One reason that people get crabby is because they need a distraction. Instead of your ordinary Monday morning staff meeting, do something different to help your employees think outside the bowl. (Click HERE to read my blog on this subject.)
Encourage Volunteering: There have been many studies that prove getting out of the office improves productivity, creativity and morale. I have a client who has a volunteer policy: A different employee per month chooses their favorite charity and on the last Friday of the month the whole team goes to volunteer.
Re-Stating the End Goal: Many candidates talk about how unhappy they are at work; one common reason is because they have lost sight of the company goal and how they fit into that picture. Why are we doing what we are doing? What is my purpose here in this company? How are my efforts contributing to the big picture? The more articulate you as the leader can be about this, the more satisfied your staff will be.
Say Thank You: Thank you! I am continually surprised by how effective a simple “thank you” is. I received communication from several employees from my restaurant this weekend (we are planning a reunion!), and many of them have told me how my thanking them before they left every day had a huge impact on them as employees. Several have adopted that habit as leaders. (Click HERE to read my blog on this subject.)
One final tip: Remember that organizational attitude flows from the top down. If your crabby employees complain all the time, ask yourself if you are complaining all the time. If so, try these tips for yourself!