by Beth | May 17, 2018 | Firing Employees, Uncategorized
I received a call last week from a woman that I have never met. She was an employer who wanted to ask me some questions about firing an employee who is “making my life a living hell”. I asked her to explain why she believed the person was an underperforming employee. She replied, “She is doing nothing towards her job and everything to make everyone else’s job harder.”
“Can you give me an example?” I asked.
“I sure can,” she said. “She called a long-term vendor of mine and cancelled an order that we had placed. This order was instrumental in getting a project done for our top client. Luckily, I have a fantastic relationship with this vendor, who called me personally to make sure that the order should be cancelled. This is not the first time, nor is it the first incident. In addition, she shows up late, none of her work is done on time, and her attitude is turning away new clients.”
“How long has this been going on?” I asked.
“5 years,” she replied. I gasped. Why on earth did this woman put up with an unacceptable employee for as long as she did?
There are a few reasons an employer will keep a poor employee in place:
1) The employee was not performing unsatisfactorily for the whole 5 years, just part of it. The employer creates a false sense of “it will get better over time.”
2) You have a conversation with an underperforming employee and it gets better for a short time. Then a new erosion of performance begins. The employer begins to believe this is just a cycle of behavior to justify.
3) The employer thinks that they cannot have the position be empty while they hire someone else. And since many do not like the hiring process, they delay the search.
4) They feel bad for firing someone.
Here is what I told her, “I greatly appreciate that you want to provide a good working environment for your employees, and I understand that you feel bad. I have never in the 16 years that I have been doing this had a client tell me that they regretted firing an employee. NOT ONE. I have had clients regret hiring someone and regret not firing them sooner, but I have never in my career had a client regret firing an employee.”
If it has crossed your mind that you need to fire an employee, begin to truly examine the situation. If you determine the employee is no longer a fit, follow a consistent firing policy, including documentation and explaining severity of your dissatisfaction to the employee. And, don’t wait. You are just putting off the inevitable. As they say in business, hire slow, fire fast.
by Beth | Apr 18, 2018 | Company Culture, Good Management, Leadership
My daughter, Katy, starts cheerleading practice soon. As the lead cheerleader, she wants to wear a great outfit on the first day. She looked high and low for her favorite pair of cheer shorts, but to no avail. Bitterly disappointed, she bought another pair, but still, she wanted to find her favorites.
Then, it struck her. They might be in the trunk of her car. “My trunk is the new junk drawer,” she exclaimed! “I throw everything back there.” Sure enough, upon searching her trunk, there were her beloved shorts along with 2 blankets, a shirt that had also she “lost”, a curling iron, a pair of shoes, and some Valentine’s Day wrapping paper that she doesn’t remember buying.
Katy took a few hours to get everything back to where it was supposed to be, and life appears to have calmed for my teenage daughter.
Does Katy’s struggle sound familiar? Often, we spend an immense amount of time looking for things we already have, only to repurchase and rediscover the item along with a series of other things you had forgotten about. The same can be true for your office, talent pool and business processes.
You know when it is time to clean up when EVERY little task takes way more time than it should. You look for a document but can’t easily find it due to an unorganized filling system. You look for a colleague’s phone number, but it was not entered into your contact database. All these little tasks end up taking an inordinate amount of time; time that could be spent on business activities.
This time of year, I encourage you to shake out the rugs in your business departments, clean up job descriptions, re-organize the filing cabinets, create new habits to prevent the loss of information and start the spring with a new, ruthlessly organized…trunk. You will be glad that you did.
by Beth | Apr 4, 2018 | Company Culture, Employee Retention
My daughter, Katy was just selected to participate in a Chem-a-thon, a chemistry marathon through her high school. It is a very high honor… sort of.
For those students who are selected, they “get” to drive on a bus for 1 ½ hours to go take a 4-hour standardized test, then drive back to school for another 1 ½ hours in the middle of the hardest year and the most challenging time of year in high school. In addition, they are still held accountable for other tests, papers and group projects that are due before the end of the year. As Katy so eloquently put it, “You want to be chosen. You just don’t want to DO it. AND, I even have to BUY my own t-shirt!”
So, is this reward really a reward?
While I was at a clients’ office this past week, I overheard some employees complaining about being “rewarded” for being chosen to sit on an advisory committee for their boss. Same thing. They wanted to be chosen, but there were so many extra projects that were required, with no extra time to complete them and no extra resources to get the projects completed. One employee sighed “Working all weekend is NOT a reward!”
Rewarding your employees can be so satisfying for both parties. It can dramatically improve morale and it is a great way to create a culture that all parties love. Just make sure that the reward is actually a reward.
And, please, please PLEASE don’t make them buy their own t-shirts!
by Beth | Mar 21, 2018 | Employee Retention, Good Management
I am learning how to box. Unbeknownst to me, much of the work in boxing is in your legs. You must be able to avoid the competitors swing by moving around. “Float like a butterfly; sting like a bee,” said Mohammed Ali. And he was right! While to the observer, boxing looks like punching is the top priority, it isn’t. The boxer wins, not through the jab but by not running out of steam in his or her legs.
My instructor coaches that the secret to not running out of steam in your legs is to recruit the hamstrings to do their part. They are the largest muscle in the body so making your quads do all the work is inefficient. You must invite the hamstrings to engage, to participate, and to do the heavy lifting. Do you know how HARD this is? I am so used to letting the front of my legs carry the load that I don’t have any idea how to recruit my hamstrings!
Ugh.
The word ‘recruit’ of course inspired me to think about how we engage our employees. We all have those few people who carry the weight of the team, and we let them. It is easier in the short term to rely on those that you have relied on before. But, as my boxing instructor says, “This is bad mechanics.” When you rely too heavily on one small group (of employees or muscles), you end up burning out them out. This is how we end up with injured muscles or people who quit. You have to recruit others on your team to take on new challenges in order to be a well- rounded, balanced organization. Encourage cross training and sharing of ideas that create efficiencies. Maybe the quiet one in a meeting has the idea that will carry the business forward in entirely new ways! You won’t know until you ask.
As you are assigning tasks and duties on your team, remember to mix it up. Have people lead the way that don’t normally take on leadership responsibilities. Ask someone who never volunteers to complete a special task. When you recruit the large muscles to do the heavy lifting, you are a better leader. And boxer.
Yours in health and success,
Beth
by Beth | Mar 7, 2018 | Employee Hiring
This week, I am making four job offers, which is rather unusual for me. After the third interview, once we have selected THE candidate, I call their references. Reference calls are a big debate in my industry. Should you? Shouldn’t you? As one client so eloquently stated, “Why do I want to call a bunch of people who love this person?”
Here is why. Because they love this person.
I made 12 reference calls in 2 days. As a result, my faith in humanity and my ability to interview and hire great people was reinforced. Some of the comments I heard about the 4 candidates about to receive a job offer were:
“I know that you will love working with him as much as I did.”
“You are so lucky to have her!”
“He is welcome back here anytime.”
“What a great guy. If I could hire him away from you, I would.”
Reference calls are specifically designed to get a feel for someone outside of the interview process to give you additional insight into the person you are about to hire. The information that you get can aid in your assessment of a person’s work ethic, likeability, cultural fit and integrity. Good references are eager to help their friend/co-worker/employee get to the next phase of their career. Not only do their words speak volumes. It is a telling sign of a great new employee when their references call back quickly.
Get at least three references from your potential new hires. Ask for bosses and co-workers and tailor the questions to that particular candidate. Then, pick up the phone and call those references. If you feel like I did yesterday, you can make the job offer with confidence.
Happy, happy hiring!
Ready to turn your hiring process to an effective and efficient system that recruits A-list players? Contact Beth Smith to learn more.
