by Beth | Jan 16, 2025 | Attitude, Employee Hiring, Leadership, Selecting Good Candidates
You have two recent graduate candidates:
Candidate A) has a degree in right industry. She worked her way through college, has volunteer experience, a 3.93 GPA from an Ivy League university, and has 1 minor typo on her resume that would not have been caught by spell check.
Candidate B). has a degree in the right industry, she worked her way through college, has volunteer experience, her GPA is in the toilet, and she almost flunked out of a “lesser” college twice. She has no typos on her resume.
Who do you hire?
Really this is a trick question, because you can’t make a hiring decision based on what I just told you. You need to “interview” them both first. And, as it turns out, both women were hired and are stellar employees. Does this surprise you?
Candidate B has ADHD, and school was really hard for her. She clawed her way through college one day at a time. She had professors who worked with her and advocated for her, and she passed with not so flying colors. She is one of the all-time favorites at her job.
Here is the bottom line: you can’t tell a good candidate by reading their resume. NO ONE can. A resume is a “Marketing” piece by the candidate, full of exaggerations and sometimes outright lies. They are designed to get through AI, applicant tracking systems and websites. They are NOT designed to help you choose who is the right fit for your role and who isn’t. The only way that you can tell who is qualified and who isn’t is to conduct an interview with that person.
So, how do you read a resume? Use it for information on how to contact a candidate and then call them for an interview. That’s it.
POWER THOGUHT: How do you read a resume? With an open mind and a solid interview process.
by Beth | Oct 16, 2024 | Employee Hiring
In case you aren’t familiar with the term “Ghosting”, let me educate you. “Ghosting” is when you cut off communication with someone for no apparent reason. You go on a date with someone, you have fun, and then you NEVER hear from them again. Or, in the hiring world, you have an interview with a company, it goes really well, and again, you NEVER hear from them again. EVER.
We are seeing record numbers of candidates who are ghosting us for interviews. We call them, talk to them on the phone, invite them to interview for a job they applied for, and they don’t show up for the interview. We are seeing this with all levels of hires, even the C-suite roles.
Spooky.
I stumbled upon this article talking about ghost jobs. https://www.msn.com/en-us/money/careersandeducation/the-role-you-re-applying-for-might-be-a-ghost-job-here-s-what-that-means-and-how-to-avoid-them/ar-AA1rEo1s?ocid=BingNewsSerp
A ghost job is an ad for a position that doesn’t exist. It has either already been filled, or the ad was posted to satisfy requirements of some sort. For example, a position was filled internally, but the company was required by law to post it externally. So, when applicants send in a resume, they are applying for a job that doesn’t exist or that has already been filled. And the numbers of these ghost ads are scary: 3 in 10 job ads are “ghost” jobs.
How do applicants know if your job ad is a trick or a treat? Here are some tips:
- List your company name, website and address
- Have a dedicated person to talk to candidates
- List the real salary range
- Give your candidates a deadline as to when they will hear back from you, no matter the outcome, and meet that deadline.
- Show some grace to candidates. They are navigating a job search in very uncertain times.
In summary, if you want the best of the best to apply for your positions, you must evaluate your recruiting strategy from start to finish. And if you need help, I am standing by…with chocolate.
POWER THOUGHT: Is your position a trick or a treat?
by Beth | Oct 2, 2024 | Onboarding
I love to go bowling. I love the lights, the sounds, the anticipation, the rush…there really is nothing like it! I haven’t been in a long, long time, but the last time I went, I saw a father teaching his 6- ish year-old son how to bowl. He had bumper guards on their lane that covered the gutter.
The little boy had so much fun! He tried various ways to get the ball down the lane and knock over the pins. He and his dad laughed and laughed… they high-fived and danced around.
Then, the boy asked his dad to lower the bumper guards. The father tried to tell him that it was going to be really hard, but the boy insisted. So, Dad lowered the guards, and the boy promptly rolled the ball in the gutter. He. Was. Crushed!
The Dad talked him through it. He helped the boy process his devastation, and the guards went back up on the lane. When they headed out, I heard the Dad say to the boy, “we will come back soon and practice some more.”
What do bumper guards have to do with hiring? I am so glad you asked!
We spend all of this time, energy and money trying to hire the right fit, and the minute this new hire shows up to work, we drop them in an office with little or no training. Even C-suite executives need to be told how to locate the coffee pot and who the largest client is. If you don’t train your new hires, they will throw lots of gutter balls… at the company’s expense.
Put up the bumper guards. Spend time with your new hire explaining the parameters and the boundaries. Show them where the supply closet is and introduce them to Dorothy in Finance. Explain to them who the best clients are and how they came to be. Teach them how to throw a strike.
Once the new hire is continually throwing balls down the center of the lane, lower the guards and cut them loose to throw one turkey after another!
*** For you non-bowlers, a turkey is 3 strikes in a row.
POWER THOUGHT: Learning to bowl without bumper guards equates to starting a new job without training. You are destined to spend all your time in the gutter.
by Beth | Sep 4, 2024 | Selecting Good Candidates
I have been conducting this impromptu, unofficial survey of how people like their margaritas. The answers have been so vast and have sparked some interesting debates! For example: 1) alcohol or non-alcohol 2) salt or no salt 3) lime or no lime 4) lime or strawberry (Is strawberry even a margarita?? one purist questioned) 5) frozen, on -the-rocks 6) mix or coin style.
If that isn’t enough, what are your tequila choices? White, gold, reposado, or anejo. What are your mix choices? Pre-mix? Just lime juice? How about orange flavor? Triple sec? Gran Gala? Grand Marnier? Any other secret ingredients? Quite literally, the combinations are endless.
As the consumer, you CAN leave the choices to someone else, and just order the house margarita… you may like it, or you may not. Or you can spend time, energy and money trying to figure out what you like and create your own special recipe.
Just. Like. Hiring.
You can take any ole resume that comes along with very mixed results. Or, you can spend the time, energy and effort to figure out what you want before you hire someone. This exercise is called the Ideal List, and it is the first step in the A-list Interviews Hiring Process. What type of person are you searching for? What attributes do you want? What values must this person have in order to fit in with your company culture? What skill sets will make them successful?
If you are okay with taking big chances, pull a resume out of the pile and hire them. But if you are like most business-people I know, you need to find the right person the first time. That means, you have to do the work before you hire someone. You deserve an employee that is unique to you and your business.
And for your information, I am not a huge margarita fan. I like Anejo tequila with no lime, no salt, at room temperature. Ole!
POWER THOUGHT: Don’t take big risks with your hires. Or your margaritas.
by Beth | Aug 7, 2024 | Leadership
As many of you know, I owned a restaurant back in the day, and I had the largest ground floor outdoor patio in Boulder. I drove up to the building on a random 70 degree day in January where the sky was blue and the clouds were puffy and white. I also encountered a line out the door and around the building for people wanting to bask in the sun and drink margaritas.
I was woefully unprepared! I didn’t have enough staff, or enough pre-made margaritas! I called some people in to help, then I went back in the kitchen to make our house margaritas by the big buckets.
What is wrong with this picture, you might ask?
While my staff was thrilled to have me help them get our customers served as quickly as possible, it was a short-term fix to a much larger issue. When we would get hit with a rush of people, as the owner of the company, my time was NOT best served by helping out my staff in the moment… my time was best served by getting more staff on the floor in order to help the customers get their orders. In other words, I needed to focus on the bigger picture… why we were short staffed at all in that moment.
I see this all the time with my clients, and this article does a great job of explaining when leaders need to delegate tasks, and when they don’t. https://www.bizjournals.com/bizwomen/news/mentoring-matters/2024/07/ask-marcia-duties-leader.html?utm_source=st&utm_medium=en&utm_campaign=nch&ana=e_n_bizwomen_tease
You as the leader of your business, or the leader of your department, need to make sure that you stay focused on the business/department as a whole. Instead of making the margaritas, I needed to make sure that the margaritas got made. Then, everyone was much happier, and the shifts ran more smoothly.
POWER THOUGHT: Instead of making the margaritas, make sure that the margaritas are made and made right.
