deferentiallyLast summer when we were at the beach, my daughter left our condo and forgot her key. My husband threw on some flip flops, and ran out the door to catch up to her in order to give her the key. He got on the elevator, looked down and realized that he had one black flip flop on and one blue flip flop on… it was so funny!
What isn’t funny is when you rush through the hiring process, and you get a person who just doesn’t match your company’s culture. What is painful is when you know on someone’s first day that they just aren’t going to work out to your satisfaction. What doesn’t sit well is when you need one type of shoe, but you put on another.
There is a saying out there “Hire slow and Fire fast”, but nobody does that. We are in too much of a hurry to put a butt in a seat. We think the world will end if we don’t hire someone by the end week. Really though, what counts is making sure that your flip flops match and that you don’t put someone in a position for which they aren’t trained, aren’t passionate about, or don’t like.
Next time you hire someone, check in the mirror one last time and ensure that your flip flops match. You won’t be sorry that you took your time.
As animal fosters, our job is to bring dogs into our home and get them ready for their new forever home by loving them, feeding them, and playing with them. It is such a fulfilling and satisfying way that our family gives back. Other people view fostering differently. There was one woman who wanted to volunteer. She stated up front that she would “only foster dogs with a certain snout”, and currently she has never fostered a dog.
I have some people that want to discuss their hiring with me, who present similar requests. They will only work with people who attended a certain university. They will only hire people with a certain GPA. They will only have staff members who are members of certain organizations. And to what avail?
The organization that we foster through has a policy that they do not discriminate against people who want a dog. You don’t have to have a white picket fence and a doggy door to adopt a dog; you just have to provide a loving home. At A-list, we also do not discriminate against candidates – you just have to want to hire the best fit possible or you have to BE the best fit for the job.
The ultimate irony is that I have hired people from 16-85 years of age, each different types of people from varying backgrounds, because we focus on 3 things: working well with others, ability to do the job and passion for the job. Nothing else matters.
And the volunteer who wants only dogs with certain snouts? She probably won’t foster. The employers who wanted certain GPA’s? Statistically, they won’t be happy with their hire. And, I don’t work with people who want certain noses. I work with clients who want to have the best person on their staff and are willing to look past noses in order to find them, because it works.
When I owned my restaurant, we would have really busy times, and in those busy times, I would jump behind the counter and help my staff serve our customers. I was notorious for making margaritas by the bucket. I would go into the basement, get out the tequila, lime juice, triple sec, and apple juice (our secret ingredient) and literally create buckets of margaritas to serve with our amazing enchiladas and nachos.
While my staff was thrilled to have me help them get our customers served as quickly as possible, it was a short term fix to a much larger issue. When we would get hit with a rush of people, as the owner of the company, my time was NOT best served by helping out my staff in the moment… my time was best served by getting more staff on the floor in order to help the customers get their orders. In other words, I needed to focus on the bigger picture… why we were short staffed at all in that moment.
Three years into owning the restaurant, I quit making margaritas. I refused to step back behind the bar to help, but instead I would begin calling to get more people on the floor. When I hired a general manager, it became his job to make those calls, and my job was to make sure that we had enough staff trained and ready to go for the busy times.
I see this all the time with my clients. They spend their time doing the extra work when they should be spending time looking at the business as a whole. In other words, make your margaritas on Saturday, and focus on your whole business during the week.
I love it when an opportunity presents itself to listen in on a “normal” interview. Arriving early for an appointment at a Starbuck’s in the Denver area, I was enjoying an amazing cup of black tea as the store manager began interviewing for a potential staff member. As effective interviewing is my passion, I was fascinated by the exchange I observed.
First, the candidate entered the Starbucks as I did at 12:45. She sat nervously waiting for 15 minutes to begin the interview for her next potential position. While the manager did begin the interview at exactly 1:00 (kudos to her) a huge opportunity to set up the candidate for immediate success was missed. An A-list candidate will ALWAYS be 15 minutes early for an interview, especially for a position they are really interested in. If the interviewer actually leaves them waiting for 15 minutes, the candidate only becomes more nervous, thus increasing the chances to blow the interview.
Second, the manager talked for the entire interview, occasionally glancing at the resume of the candidate. The candidate very dutifully nodded her head (she will need a massage after this!) and laughed at all the manager’s jokes. In a truly effective interview, the hiring manager should be engaging in active listening, rather than explaining the position and requirements. If the manager is talking rather than asking questions, the candidate does not have the chance to share skills, abilities, and personality with the manager. By not listening, the manager really has very little knowledge about the applicant or how they can truly contribute to the team.
Third, the manager got up and left the table twice to handle other issues and the candidate was left sitting by herself. Now I realize life can be full of interruptions. However, during an interview, the only focus should be around the task at hand: assessing the skill set and cultural fit of the potential new employee. Continuous interruptions reduce the hiring manager’s ability to determine fit and the candidate’s confidence about the job environment.
Fourth, the manager interviewed this woman in front of an audience of roughly 10 people waiting for their coffee drinks. The interview lasted 42 minutes. So for 42 minutes this candidate was not only vulnerable and exposed to a hiring manager, but to an entire audience of people. Don’t hold interviews in public, high traffic areas. Respect is a cornerstone for any great relationship and public interviews are very disrespectful.
Last, but certainly not least, the manager discussed the highpoints of the candidate with another worker behind the counter, again in front of an audience. Do I really need to point out how disrespectful this is?
After my observances, I realized that this is a perfect example of a “normal” interview, meaning that most people conduct interviews just like this and wonder why they can’t hire good people. I honestly do not believe this hiring manager was even aware of her interviewing style and its ineffectiveness towards hiring a great employee. My big question is this: Was this manager really ever taught how to conduct an interview? Did she feel supported through the process, so that she could be successful in her hiring decisions? Did she really have the tools and environment needed to be successful in her decision making process?
Employers who truly desire amazing staff need to support their hiring managers by teaching them how to interview. Give them the proper tools to find the next generation of A-list employees needed to grow the business. This is the gift that keeps on giving.
Last summer when we were at the beach, my daughter left our condo and forgot her key. My husband threw on some flip flops, and ran out the door to catch up to her in order to give her the key. He got on the elevator, looked down and realized that he had one black flip flop on and one blue flip flop on… it was so funny!
As animal fosters, our job is to bring dogs into our home and get them ready for their new forever home by loving them, feeding them, and playing with them. It is such a fulfilling and satisfying way that our family gives back. Other people view fostering differently. There was one woman who wanted to volunteer. She stated up front that she would “only foster dogs with a certain snout”, and currently she has never fostered a dog.
When I owned my restaurant, we would have really busy times, and in those busy times, I would jump behind the counter and help my staff serve our customers. I was notorious for making margaritas by the bucket. I would go into the basement, get out the tequila, lime juice, triple sec, and apple juice (our secret ingredient) and literally create buckets of margaritas to serve with our amazing enchiladas and nachos.
