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Flying Solo
Last weekend, my 11 year old daughter Katy flew on an airplane BY HERSELF for the very first time. I was a nervous wreck! I had a hard time focusing on work…. I kept checking my phone to see if I had messages from her saying that she had landed safely. Katy, of course, was fine. In fact, she had a great time during her first solo flight and learned a valuable lesson in independence. I realized the more she can do for herself, the better equipped she will be in the future when dealing with unexpected situations.
Now you may ask what any of this has to do with interviewing. As I impatiently waited for the phone to ring, I had a realization that I need to provide my clients with the same level of independence. While I certainly adore helping each of my clients interview for their next great employee, I also realize that I need to get them better prepared to do interviewing all by themselves. Again, the more prepared they are in their businesses, the easier it is to handle unexpected personnel issues.
In the past, my typical process was to create and submit job ads, help develop job descriptions, vet interview candidates, schedule interview times, and then perform the actual interviews in front of my client. We would then do a “dash board” review in between interviews to uncover what we learned from each candidate, based on speech patterns, phrasing, and responses to my A-list candidate questions. Rarely, did I actually hand the interview process over to my client. They have certainly learned from the experience as 91% of the time, they retained the ideal employee they were seeking. But I realize that my mission with A-list Interviews is to transform the world through the interview process to create happy, healthy work environments for all. This cannot be achieved until I give my clients the gift of independence by empowering them to run effective interviews long after I am gone.
From now on, I will be including a hand over process where I will be teaching my clients how to interview by themselves through the program I have developed called “7 Steps to Amazing Employees”. I have seen this program work successfully in all walks of business so I am excited to help my clients develop their own comfort levels around the actual interview process. Now when they fly solo, I will still be a nervous wreck because I really want my clients to succeed, but I will know that I set them up for success and the world will be transformed through the interview process by hundreds of interviewers, not just me. And there is no better feeling than that!
The Lowest Common Denominator
I was meeting with a new client to discuss the possibility of hiring their “right hand” person. As I do with every client, I asked her to dream big. “If you could have any person that you wanted for this job, who would they be and what would they know?” Do you know what she said? “I want them to be punctual.”
When you make a bad hire, you say to yourself, “Well, I can work with this employee if only they do xyz.” Then, xyz doesn’t happen. Then, you say to yourself, “If only they will do abc, then I can work with that.” Of course, abc isn’t going to happen either. The next thing you know, you are just wishing for someone to be punctual.
So, what if you changed the word punctual to “Committed”? If someone is committed to the job and committed to the company, then they will be punctual.
I dare you to dream big around your next hiring decision. Think roses and rainbows, to infinity and beyond. Conduct effective interviews and you will find your dream employee!
Makin’ Bacon
Last week, as I was interviewing, I kept smelling bacon. It smelled SO GOOD! I felt like that dog in the Beggin’ Strips commercial whose sole focus was to get some bacon! Anyway, I turned to my client and said “I must be going crazy because I think I smell bacon!” She laughed and said “You aren’t crazy. Our staff makes lunch together, and they usually cook breakfast foods.” As I rounded the hallway to see for myself what was taking place, there were 5 people with plates piled high with bacon, eggs, pancakes and French toast crammed into one little office around an even smaller desk sharing a meal together.
Company culture can be created in so many different ways, and it doesn’t have to cost a lot or take up much time. These staff members not only enjoyed their bacon, but they were able to talk about work in a casual way. They created friendships and deeper relationships over those amazing pancakes, all while they were passing the syrup. Ask any of the employees and they will tell you that those brunches are not only fun, but they are also productive.
If your company is lagging behind, or employee morale is low, it might be time to introduce some fun into the game.
Making bacon together really can help you bring home the bacon!
I would love to hear from you if you or your employees introduced a morale boosting activity that has become part of your company culture?
Work/Life Balance
Your superstar employee is out pregnant. An amazing employee’s father is dying of cancer. Your right hand man injured himself in a Rugby game. For these employees, you will do whatever it takes to help them get back up and running. You will bend over backwards to accomplish whatever is needed to help them because you know that the effort is appreciated and will be reciprocated.
Then, you have that one employee who always spends their accrued vacation hours before they have really earned them. When they call in sick, you grit your teeth and seethe. Life happens, yet you are bothered.
The question is why do some situations bother you with some employees and not with others?
The big difference is that your rockstar employee will have a contingency plan in place so that work gets done in spite of life interruptions. They will work from home when their child is sick, or they will make plans to cover their job if they need to suddenly leave town. It isn’t their job to do that, but they do it anyway as a way to contribute to the team and the core values of the company. That extra little something that they do to make your life easier is why you will work hard to make them happy. Those who don’t aren’t really team members.
Listen to me
Listening is the corner stone for conducting a successful interviewing process. I can’t say this often enough. While listening to the candidate to measure integrity and skill set sounds obvious, it is also important for the interviewer to listen to themselves. The voice inside your head will sound the alarm bells if something is not quite right. If there is something worrying you that you can’t articulate, ask for help. Schedule another interview and have someone sit in on it with you. Whatever you do, don’t ignore it! Hiring someone is a big responsibility, so take the time to do it right by listening.
Interviewing is Hard Work
Last Monday, I interviewed 14 people with my clients. Exhausted, my clients looked over at me with wide eyes and said “How do you DO this all day?” Because I love it! I love the interview process, especially when I see my clients light bulbs go off about the process. They get it. They have made a great choice, and they know it. The candidate is also happy because the client is sure of their choice.
I followed up with another client of mine recently. I have helped them hire many people for a variety of different positions. When asked how everyone was doing and the response was “All of our people are great. Thanks for your help!”
So why is the interview process so hard? The largest reason I have seen in my experience is that the interview team is not prepared. A lot of work that must happen long before posting that job ad. Keep in mind:
- You can’t get what you want, unless you know what it is.
- Your team has to be prepared, understanding who is responsible for the variety of tasks & roles necessary in the interview process.
- An interview is an interaction unlike any other in our culture. You can’t just wing it and expect it to work.
So, put in the time upfront to really examine what your ideal candidate looks like and to prepare your team. It will be well worth it in the end. And, when I follow up with you after your next interview process, you too can say “Beth, our people are amazing!”
I’m Looking for a Job I won’t Hate
I hear this comment more often than I care to. As an employer, why would I want give you a job that you won’t hate? My clients and I want candidates that come to the table with enthusiasm and a positive attitude. If a criterion for the next position includes a “job that I won’t hate” pass immediately. A positive outlook is a choice by the candidate and a must have job requirement for any employer.
Never Judge a Book By Its Cover
I have interviewed a great deal of candidates who complain about younger generations having “no work ethic.” Who says?! There are SOME young people who have no work ethic. There are also SOME Baby Boomers with no work ethic. Believe me, I have interviewed them. To judge an entire population by their age is called “ageism” and it is against the law. Ageism is also missing the whole point. When you interview based on age, you may completely overlook the A-list candidate you are looking for. Don’t judge a book by its cover, no matter how old it is.
Put Your Best Face Forward
I called a woman recently to schedule her for an interview. She thanked me for calling her, but notified me she will not be available. She would be getting a face lift next week. Slightly stunned because I wasn’t expecting that unusual response, I thanked her for letting me know and wished her great success. I really appreciate people who let me know their plans, because no one’s time was wasted.
A Rose is Not Always as Sweet, No Matter What You Call It!
I was interviewing a couple of years ago for a great position at the local non-profit. An application for Andre came across my desk with decent qualification. As I glanced over the cover letter, I noticed the candidate signed as “Andrea”. I was confused about what to call this person, so I didn’t.
As employers, we can be swayed by a person’s technical skills, where they went to school, who they have worked for, but if they can’t get their own name right? No thank you.